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Decipher Health Records > Services > Collections Services

Patient Sensitive, Effective
Medical Bill Collections Services

Decipher’s near-shore medical bill collection services provide patient-sympathetic, yet effective, medical bill collection services that leverages a proven conscientious, yet persistent approach to effectively collect on medical debt, even where others have failed.
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Medical Bill Collections Services from Decipher

Managing patient billing can be one of the most time-consuming and costly challenges for healthcare providers. Our medical bill collections service is designed to ease that burden, helping you recover outstanding balances quickly and professionally—while maintaining the trust and goodwill of your patients. With proven processes, advanced technology, and a patient-focused approach, we ensure your practice improves cash flow and reduces administrative stress so you can stay focused on delivering quality care.

Our Medical Bill Collections

Decipher has successfully collected on tens of thousands of medical debts for self-pay, or patient assigned co-pays/deductibles under Medicaid/Medicare or traditional payer covered patients.

We serve a wide variety of provider organizations, including

  • Physicians
  • Hospitals
  • Ambulance
  • Emergency
  • Urgent Care
  • Medical Billing
  • Medical Labs & Testing
  • And More!

Benefits of Decipher’s Medical Bill Collections Services

Outsourcing your medical debt collections to Decipher has several key advantages. We show patience with your patients to improve collection results:

1. Improved Cash Flow & Revenue Recovery

  • Decipher specializes in recovering unpaid medical bills, often improving collection rates compared to in-house teams.
  • Faster recovery of outstanding balances helps stabilize cash flow for providers.

2. Cost Savings

  • Reduces the need to hire, train, and manage an internal collections department.
  • Our near shore offices (Guyana, South America) lowers overhead expenses for salaries, benefits, and compliance training.

3. Compliance & Regulatory Expertise

  • We stay updated on HIPAA, FDCPA, and other federal/state debt collection regulations.
  • Decipher reduces the provider’s risk of legal issues, fines, or reputational damage.

4. Patient Relationship Management

  • Decipher is committed to using a compassionate, patient-friendly approach to preserve the patient relationship goodwill of our clients.
  • We allow our healthcare providers to focus on patient care while we handle the sensitive and sometimes uncomfortable financial conversations.

5. Scalability & Flexibility

  • Our collection efforts can scale up or down depending on your patient volumes and collection needs without you needing to worry about your staffing levels.
  • Outsourcing helps manage seasonal fluctuations or unexpected spikes in unpaid accounts.

6. Focus on Core Competencies

  • Physicians and staff can focus on healthcare delivery rather than administrative and financial stress.
  • Improves overall efficiency of the organization.

7. Enhanced Patient Options

  • Decipher offer multiple payment channels (online, mobile, text-to-pay, phone, mail), making it easier for patients to settle their balances.
  • Payment plan management can increase the likelihood of repayment.

Get Started With Hassle-Free Medical Billing

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In-House vs. Outsourcing Medical Debt Collection to Decipher

Category In-House Collections Decipher Collections
Cost Structure
Fixed costs: salaries, benefits, training, software, overhead.
Variable costs: often contingency-based (% of amount collected). Lower upfront investment.
Control
Full control over staff, processes, and patient communication style.
Limited control over methods; dependent on vendor practices and compliance.
Scalability
Limited by staff capacity; hiring and training needed for growth.
Easily scalable with Decipher resources; can handle fluctuating volume quickly.
Technology & Tools
Requires investment in billing systems, analytics, and compliance software.
Decipher utilizes advanced tools, analytics, and reporting without extra cost.
Recovery Rates
May be lower if staff are less specialized in collections.
Typically higher recovery rates due to expertise and resources.
Compliance Risk
Responsibility remains fully internal; higher risk if staff are not trained adequately.
Agency assumes compliance responsibility, but liability may still involve the provider.
Focus on Core Operations
Administrative burden on staff, pulling resources from patient care priorities.
Frees internal staff to focus on patient care and revenue cycle management.
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Frequently Asked Questions About Medical Bill Collection Services

Why should I outsource to a medical bill collection agency?
Decipher saves your staff time, improves cash flow, and often recovers more revenue because they have specialized expertise, systems, and compliance knowledge.
Yes. Medical collections require compliance with healthcare privacy laws (HIPAA) and debt collection regulations (FDCPA). Agencies must handle patient accounts with sensitivity and professionalism.
Decipher uses patient-friendly, respectful approaches designed to recover balances while maintaining goodwill between the patients and their providers.
Decipher trains our staff, uses bio-metric controls to access production areas, and stands behind our Business Associate Agreements (BAAs) with each client to ensure PHI remains protected.
Hospitals, private practices, clinics, dental offices, and specialty providers (like chiropractors or physical therapists) often use collection services to manage unpaid bills.
Generally, accounts overdue by 60–120 days are prime candidates for collections, though it depends on your internal billing cycle and patient communication policies.
Yes. Decipher offers flexible payment arrangements to help patients pay off their balances in a manageable way, improving recovery rates and patient satisfaction.

Learn more about Decipher Medical Bill Collection Services today

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