Decipher improves collections results with near shore (Guyana, South America – a British colony until 1966) native non-accented American English speakers, many of whom are fluent in Spanish due to their proximity to Spanish speaking neighboring countries. Our experienced agents are on the phones from 8 AM to 8 PM Eastern time, Monday through Saturday, facilitating clear, respectful patient conversations that improve response rates and payment outcomes.
Decipher has successfully collected on tens of thousands of medical debts for self-pay, or patient assigned co-pays/deductibles under Medicaid/Medicare or traditional payer covered patients.
We serve a wide variety of provider organizations, including
Managing patient billing can be one of the most time-consuming and costly challenges for healthcare providers. Our medical bill collections service is designed to ease that burden, helping you recover outstanding balances quickly and professionally—while maintaining the trust and goodwill of your patients. With proven processes, advanced technology, and a patient-focused approach, we ensure your practice improves cash flow and reduces administrative stress so you can stay focused on delivering quality care.
Decipher only does healthcare collections, managing inbound and outbound Monday through Saturday, from 8 AM to 8 PM Eastern-time calls to assist patients with outstanding balances reduce and eliminate their debt. We help manage Medicare/Medicaid co-payments and Insurance balances, review EOBs, and are known for our patient experience sensitivity. We have Patience with your Patients.
Decipher is HIPAA compliant and has earned SOC 2 certification. All operations centers are controlled by biometric access controls in state of the art facilities. We have Patience with your Patients.
The decipher bilingual collections call center team can utilize our client’s billing system or manage collections and reporting from within our own proprietary accounts receivables system. We integrate with Epic, Cerner, eClinicalWorks, and others via HL7 supported interfaces and can automate payment postings and status updates directly to our client’s platforms.