Our low-cost nearshore bill collections, responsive durable medical equipment DME customer support, and professional front desk answering services ensure clear communication in English and Spanish. Our typical clients range from 50 to 90 years old, so they need that sensitive human touch. By providing reliable, patient-friendly call handling and collections support, we help healthcare organizations reduce costs, increase collections, and deliver a better experience at every point of contact.
Decipher helps you improve recovery and communication with bilingual inbound and outbound healthcare bill collection services designed to support patients while maximizing revenue. Our trained, compliant agents handle collections in English and Spanish, ensuring clear, respectful outreach that improves response rates and payment outcomes. By combining patient-friendly communication with efficient collection strategies, our bilingual healthcare bill collection services help organizations reduce bad debt, accelerate payments, and protect the patient experience.
Enhance patient satisfaction with Decipher’s near-shore bilingual durable medical equipment (DME) customer service designed to support patients at every stage of care. Our English- and Spanish-speaking representatives assist with order intake, equipment education, troubleshooting, insurance questions, and follow-ups to ensure a smooth experience. By improving communication, reducing delays, and delivering responsive support, our bilingual DME customer service helps providers and suppliers increase efficiency, strengthen patient trust, and improve overall outcomes.
Deliver a welcoming first point of contact with Decipher’s bilingual healthcare front desk answering service built for provider organizations. Our English- and Spanish-speaking agents handle inbound calls, appointment scheduling, message taking, and patient inquiries with accuracy and care. By ensuring reliable call coverage, improving communication, and reducing front-office workload, our bilingual answering services help healthcare providers enhance patient satisfaction, maintain continuity of care, and operate more efficiently.
Decipher offers English/Spanish U.S.-quality service at a fraction of the cost of domestic resources. Our three Guyana call centers, which first opened in June of 2023, are headquartered in Georgetown, their capital city. We specialize in healthcare billing, collections, and DME customer service and operate from 8:00 AM to 8:30 PM Eastern, Monday through Friday.
Decipher implements strict security measures to ensure the confidentiality and accuracy of all customer and patient information. Our security measures are designed to prevent unauthorized access and ensure that data is protected at all times.
To prevent data breaches, we strictly prohibit the recording of any media in our facility. This policy prevents the risk of sensitive data being overwritten or sent to unauthorized devices.
We do not allow any electronic devices in the manufacturing area. This approach ensures that no unauthorized records or data can be accessed and greatly protects client and patient information.
All Decipher operation centers are constantly monitored by CCTV. This ongoing monitoring also helps detect and prevent any unauthorized access or suspicious activity, creating a secure environment in which sensitive data can be processed.
Access to our manufacturing facility is restricted and controlled through biometric processing. Only authorized personnel can access these areas; all entrances and exits are recorded and monitored with strict control over who has access to sensitive information.
All servers, switches and nodes in our production area are always password protected. This additional protection ensures that regardless of physical access, the data remains safe from unauthorized digital access.
